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Review The Confessional’s Returns & Exchanges policy. Learn how to request a return, exchange, or replacement so you can shop with confidence. Returns & Exchange Policy DIGITAL PRODUCTS All digital purchases, such as but not limited to, eBooks or downloads, are final sale and not eligible for returns or refunds. That said, if something’s not working correctly, such as a corrupted file or a broken link, contact us and we’ll send you an updated download at no cost. PHYSICAL PRODUCTS We accept returns of unused items within 14 days of delivery. Here’s what to know: Items must be unused and in their original packaging, including plastic wrapping. Return shipping costs a not covered by OPIA. We recommend using a trackable method and keeping your receipt, as we are not liable for returned packages that are lost, stolen, or damaged in transit. Once we get your return and inspect it, we’ll issue a refund to your original payment method. Original shipping costs are non-refundable. If items are returned damaged or in poor condition, we won’t be able to refund you, and we may have to send the item back at your expense. EXCHANGES We don’t offer direct exchanges right now. If you’d like a different item, the best thing to do is return your order and place a new one. A Few More Things: You’re responsible for returned items until they reach us, so please pack them with care. If you accidentally send us the wrong item or something that wasn’t purchased from our site, we’ll do our best to notify you, but any reshipping will be at your expense. RESERVATIONS & PRE-ORDERS Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. When you purchase a reservation or pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid reservation or pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. Still have questions? We’re happy to help. Email us at info@iheartopia.com

Read The Confessional’s Terms of Service to understand the rules, rights, and responsibilities when using our website, products, and services. Terms of Service Welcome to The Confessional website (the “Site”), operated by OPIA, LLC (“The Confessional,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of the Site, including all features, content, services, and products available through www.playtheconfessional.com , www.theconfessionalgame.com , www.iheartopia.com , and www.iheartopiastore.com (collectively, the “Sites”). By accessing or using the Sites, you agree to be legally bound by these Terms. If you do not agree, please do not use the Sites. USE OF THE SITE You agree to use this Site solely for lawful purposes and in accordance with these Terms. You must be at least 18 years old or the age of majority in your jurisdiction to use this Site or make a purchase. ACCOUNT REGISTRATION To access certain features or make purchases, you may be required to register for an account. You agree to provide accurate, current, and complete information, and to maintain and promptly update your account information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. PRODUCT AVAILABILITY & ORDERS All purchases made through the Site are subject to product availability. We reserve the right to discontinue any product at any time, without notice. We also reserve the right to refuse or cancel any order, limit quantities purchased, and correct pricing or typographical errors. PAYMENTS All payments are processed securely through our designated payment provider. By submitting payment, you authorize The Confessional (OPIA, LLC) to charge your chosen payment method. Prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping, and handling may be added at checkout. SHIPPING & RETURNS Shipping timelines are estimates and may vary. You are responsible for providing a valid shipping address. Our return and refund policy is available on the Site and is hereby incorporated into these Terms. PROMOTIONS From time to time, we may offer promotions, including discount codes or other promotional incentives (“Offers”). Unless otherwise specified, the following terms apply to all such Offers: Offers are valid for a limited time only and may be modified or canceled at any time, with or without notice. Offers are only valid on products sold directly by The Confessional through playtheconfessional.com or theconfessionalgame.com. Offers do not apply to products sold by third-party sellers or other entities. Offers may be limited to customers located in the United States and subject to applicable laws and availability. Offers do not apply to digital downloads or services unless expressly stated. Offers are limited to one per customer and account, and are non-transferable and not for resale. Each promotional code applies only to qualifying items as specified in the Offer. If a minimum purchase is required, taxes, shipping, handling, and gift wrap charges do not count toward that minimum. Promotional codes must be redeemed in a single transaction and may only apply to items shipped to one address at the same speed. The discount will be allocated proportionally across all eligible promotional items in your order. If items purchased using a promotion are returned, your refund will be the amount paid, subject to our return policy. Promotional codes may not be redeemed for gift cards unless specifically stated as the purpose of the promotion. Violation of any terms related to an Offer will render the Offer null and void. INTELLECTUAL PROPERTY All content on the Site—including but not limited to text, images, graphics, logos, videos, and designs—is the property of OPIA, LLC or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent. THIRD-PARTY LINKS The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party sites. DISCLAIMER OF WARRANTIES The Site and all content, products, and services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Site will be error-free, uninterrupted, or secure. LIMITATION OF LIABILITY To the fullest extent permitted by law, OPIA, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site, even if we have been advised of the possibility of such damages. GOVERNING LAW These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in New York County, New York. CHANGES TO TERMS We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of any revised Terms. SUBMISSIONS By submitting any content, including confessions, stories, or written experiences (“Submissions”), to The Confessionalvia this website, you agree to the following terms: You represent and warrant that you are at least 18 years of age at the time of submission. You confirm that the content you submit is your own original work and does not violate the rights, privacy, or intellectual property of any other person or entity. While submissions are collected anonymously, you agree not to include names, identifying details, or any private or confidential information about yourself or others. By submitting content, you grant OPIA, LLC a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, display, publish, edit, adapt, distribute, or otherwise exploit the content in whole or in part, in any format or medium, for any purpose related to The Confessional. This includes but is not limited to use on websites, social media platforms, marketing campaigns, promotional materials, and in connection with The Confessional card game and related products. You understand and agree that you will not receive any payment, royalties, or other compensation for the submitted content or for its use. We reserve the right to refuse, remove, or edit any submission at our sole discretion and without notice. By submitting content, you acknowledge that you have read, understood, and agreed to these terms. CONTACT If you have any questions or concerns regarding these Terms & Conditions, please contact us at: info@iheartopia.com

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